FAQ

Should I rinse or soak used diapers?

You do not need to rinse or soak our cotton diapers.

Once your baby begins to eat solid food, please shake off any loose stool into your toilet. We have developed a wash formula that will clean while causing a minimum of damage to the diapers, so you do not need to wash our diapers at home.

Can I use Desitin ointments?

Please do not use Regular/Original or Extra Strength Formula Desitin, these particular formulas permanently damage diapers due to high amounts of cod liver oil and zinc oxide. You can use any other kind of baby ointment, including other products in the Desitin line. We can suggest a wonderful, REASONABLE, all natural salve that works wonders on the toughest diaper rashes; call for information.

What if diapers are lost or damaged?

Please note that if an excessive number of diapers are being damaged/stained you will be charged $5.00 each. The alternative to this charge is to accept your cleaned, sanitary diapers stained...knowing that only your baby has stained them. We wash & dry each customer's diapers in a separate load.

Please note that diapers lost during your rental time will be charged to you at a rate of $5.00 each.

What if the diapers get moldy?

Please note that if I find that there is mold growing on your diapers (an uncommon problem) after a regular weekly storage; please don't be alarmed as the washing process completely deactivates the mold. Possible spotting or staining may occur even after I spot treat the areas. Mold can occur from any number of reasons the most common being an infant with colic, mother with mastitis, introducing tap water or other un-sterile substance into the pail/on the diapers, and improper storage of the soiled diapers. Generally once the conditions above have been resolved/changed, the mold clears up. Unfortunately, excessively stained diapers due to mold/improper care will be charge the $5 replacement cost rate.

What do I do when I go on vacation?

If you are going on vacation please contact us when you have the dates set that you will be gone. We will pick up all your diapers, dirty and clean, and arrange to start service back up on your return.

What if I need more/fewer diapers per week?

If you need to increase or decrease the amount of diapers that you are receiving please call or email so we can adjust accordingly. We increase and decrease the number of diapers by 10's and charge $1.00 more or less per week for 20-70 diapers and $2.00 more or less for diaper orders over 70.

What do I do if I move to a new address?

If you are moving please contact us so we can start delivery at your new address or schedule a stop date for service.

Do Not:

We ask that you do not use our diapers for any purpose other than diapering your baby. These diapers make great cleaning rags and we are always happy to provide home delivery of used diapers which are no longer suitable for babies bottoms. Call for availability and pricing.

If you have questions or concerns please feel free to contact us by phone or email. We want to make this a positive diapering experience for everyone.